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Improve Contact Rates & Generate More Daily Appointments than Ever Before

Ever wish you could have a few more hours a day to execute every campaign or follow up call you need to make? e-autobusiness’ suite of professional call center services gives you the flexibility, performance, and visibility you always wanted, and your competition won’t know what hit them. Across sales and service, we help dealers by augmenting or outsourcing telesales efforts to reduce costs, reduce overhead, and focus our expertise where it will produce the biggest bang for your buck. Use e-auto for everything or for a single call campaign; it’s your call.

  • Happy with your BDC, but can’t add head-count today to generate more appointments?
  • Searching for ways to reduce fixed costs & expenses without sacrificing CSI or performance?
  • Want greater accountability & visibility for sales and service follow up?
  • Tired of BDC turn-over headaches and replacement costs?
  • Cost of installing or maintaining/staffing an internal BDC unreasonably expensive?

Full BDC? Lean BDC? No BDC? It doesn’t matter. Our professionals work seven days a week to continually follow up with your customers and prospects, set appointments, and deliver hot leads into your showroom and service drive.

Our highly-trained team handles over 1,000,000 sales and service, inbound and outbound calls a month for dealers nationwide. We don’t stop dialing until the appointment is scheduled or contact is made with your customer.

Drive Loyalty & Retention

Regular and personal communication to the customer throughout the shopping and ownership life cycle greatly increases the opportunity for repeat business. Only 11% of buyers return to their original dealership of purchase for ongoing and regularly scheduled maintenance. Of that 11%, 72% will eventually repurchase from that same dealership. That means at the average dealership, 89% of buyers will never return and never buy again. How can you decrease that number and increase the percentage of loyal customers that will re-purchase in the future?

e-auto’s Call Center services team provides professional, cost-effective, measurable, and profitgenerating results to dealers nationwide. Now more than ever, every opportunity counts; poor call handling by employees and inconsistent follow up produces lost sales & service revenues. And with reduced staffing at dealerships, calls are increasingly going unanswered, loyal and repeat customers do not receive personalized follow up, and CSI is plummeting.

BDC and telesales success is a complex recipe that few businesses have the time, money and scale to perfect. And the overhead alone to achieve stellar results can be astronomical for any size business, even in a Bull Market. Partnering with e-autobusiness ensures you mitigate the costs and daily challenges related to phone hardware, software, predictive dialers, staffing, benefits, time-off, payroll & taxes, management, reporting, employee skills training, hiring/firing, list management, database maintenance, Do-Not-Call compliance, and more.

Our automotive professionals are capable of overcoming objections, setting appointments, and executing live-call transfers directly to an employee in the dealership when necessary and we ask for referrals whenever appropriate. We can use your company call scripts or tailor scripts based on your criteria and objectives. We then assign dedicated agents to your account to execute contacts and document results.