It’s Saturday afternoon. The sales team is slammed on the showroom floor, and F&I is three deep trying to catch up on deliveries. This is what it’s all about! But hold on a minute… where’s Mr. Jones’s credit application? And this worksheet doesn’t even have the customer’s phone numbers on it… again. And is that a “1” or an “I” in the VIN? Better get the sales rep back in here to get this resolved… sorry, she’s on another test drive, and the customer has been outside your office for 45 minutes already.
It all adds up to increased time to delivery and wasted energy, while the customer feels frustrated. And it’s tough to up-sell product to customers who just want to “get this over with already.” What does all the inefficiency cost you in lost back-end gross opportunities? Let alone the pressure to produce perfect CSI scores in the real world.
But all your competitors are struggling with the same problems, so no one has an advantage, right? It’s just the nature of the beast, isn’t it? 20th century conclusions like these will never allow you to overcome these obstacles, exceed customer expectations, and gain an advantage in your market.
Have you ever considered that year-to-year there are never fewer forms to fill out? We hear it all the time: one car… one tree, as the joke goes. What could you do with the 20+ minutes it takes to hand write all the paperwork for every deal? For the sales rep that sold one or two vehicles last Saturday, that could have been one or two more demos, instead of time filling out paperwork.
e-auto delivers innovative solutions to these real-world business needs. Electronic Business Forms for the Aeros Software Suite provides:
- A professional presentation to the customer, every time
- Merges data entered into the software onto the forms automatically for printing
- Time savings for team members across departments that prepare paperwork (sales, F&I, etc.)
- Print forms for sales, service, special order parts, F&I, special finance, etc.
- Save the electronic forms completely filled-out and ready to re-print on a moment’s notice
- Fast and easy to use; print an entire deal jacket of forms in seconds
- Cost effective public forms library; choose from hundreds of available designs
- Add your dealership’s current business forms to the system at any time
- Print individual forms, or an entire delivery package at once
- Since the customer, vehicle, trade(s) information merges onto your forms, more customer data is entered consistently into the system by your team
- More accurate reports in the CRM due to greater utilization by team members
- Reduced human errors compared to hand written forms
- No need to decipher employee handwriting
- Drive increased utilization of CRM across departments (sales, F&I, service, parts, etc.)
- Compliance with industry Safeguards guidelines related to customer information
- Much more secure than a paper-only process
- Standardized dealership forms across stores in a group
- Standardize business process across departments and across stores in your group
- More accurate reports in the CRM due to greater utilization by team members
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Already have a system that prints forms? Are you realizing the benefits described above? Many dealers that think they have their bases covered in this area really don’t. Most dealers settle for form printing that only prints part of the data on the form; team members still have to hand-write most of the information on certain forms. Moreover, many dealers cannot have their current systems print the entire deal jacket. If you’re having trouble convincing your users to embrace your current solution, it’s an indication that you need a better solution. In just 10 minutes an e-auto professional can show you a live demo of what you’re missing.
