e-autobusiness provides technologically advanced security to ensure that your customer data is never compromised or susceptible to any form of intrusion. At e-autobusiness, we know that security is crucial to you because the stakes are high in this day and age — that's why security is our top priority. Our commitment to security results in unsurpassed protection and privacy for our customers' information
With all the applications in the Aeros Software Suite, you enjoy confidence and peace of mind that only our world-class security infrastructure can provide.
Many software offerings are still deployed with an expensive server computer on-site in the dealership. The rational/case made for the expenditure is typically that your data will be more “secure”. But is it really more secure? When considering whether or not to host your own server on-site, consider the following:
- Physical security: how difficult is it for an angry employee to get in the room with the server? Unknown assailants are the least of your worries, what happens if a 10-year employee gets mad enough to attempt the unthinkable? Read the “Physical Security” section below to learn how e-auto handles securing our infrastructure. Are you prepared to take similar steps to secure your entire customer database of proprietary information?
- IT Resources: the average dealership does not have full-time IT staff. What happens in the event the on-site server breaks? Who do you call? How quickly will they be there to get you back online? Can a third-party or local IT resource really help in an emergency? If so, how secure are you really?
- Network Security: is your local network secure from all forms of attack? Is the vendor pitching you on installing a new server helping you to make sure you really are “untouchable” from outside assailants? Like it or not, you have to consider this as you place more prized electronic assets in your network. This is even more applicable to the larger automotive groups, who have name-recognition and are more likely to be the targets of outside assailants.
- Data Back Up: so you have the data on-site behind locked doors. What are you and the vendor doing to keep the data backed-up and redundant?
Our production equipment is collocated in Charlotte, NC at a facility that provides 24-hour physical security, palm print and picture identification systems, redundant electrical generators, redundant data center air conditioners, and other backup equipment designed to keep servers up-and-running.
The network perimeter is protected by multiple firewalls sourced from industry-leading security vendors. In addition, e-autobusiness monitors and analyzes firewall logs to proactively identify security threats.
e-autobusiness leverages the strongest encryption products to protect customer data and communications, including 128-bit Verisign SSL Certification. The lock icon in the browser indicates that data is fully shielded from access while in transit.
Users access the applications in the Aeros Software Suite with a unique username and password combination, which is encrypted via SSL while in transmission. Users are prevented from choosing weak or obvious passwords.
Our robust application security model prevents one e-autobusiness customer from accessing another's data. This security model is enforced for the entire duration of a user session.
Whenever possible, database access is controlled at the operating system and database connection level for additional security. Access to production databases is restricted to a limited number of points, and production databases do not share a master password database.
All data entered into Aeros Software Suite applications by a customer is owned by that customer. e-autobusiness employees do not have direct access to the e-autobusiness production equipment, except where necessary for system management, maintenance, monitoring, and backups. e-autobusiness does not utilize any managed service providers. The e-autobusiness engineering team provides all management, maintenance, monitoring, and backups.
All networking components, SSL accelerators, load balancers, Web servers, and application servers are configured in a redundant configuration. All customer data is automatically backed up to a primary tape library on a nightly basis.
