Since our inception in 1999, we have architected the Aeros Software Suite to be easy to use and learn, minimizing costs related to both system start-up (installation) and new user orientation down the road. And e-auto’s trainers are industry experts with hands-on experience in automotive retail. While many companies typically employee “software trainers”, e-autobusiness only employees “car people” who happen to be trainers!

Our training methodology is simple: to provide valuable answers when our clients need them, unobtrusively and as economically as possible.

Valuable Answers: Aeros training is about answers to questions, not about manuals or tests.

When you need them: that’s right, your people need answers “now”, not in six weeks when a class is scheduled.

Unobtrusive: our ultimate goal is to deliver answers without hindering your ability to sell cars or do whatever you do every day. Whether it’s flexible trainer scheduling, on-demand learning, hands on support on “the battlefield” or best practices, we are here to help.

Economically: we are business people too… we understand the budgetary dilemmas of professional training. Our menu of solutions has been crafted to provide valuable answers while not hindering normal budgetary operations.

Every automotive professional knows that employee turn-over can dramatically affect CRM success. And our training offerings have been developed to address the challenges of automotive retail while minimizing Total Cost of Ownership (TCO) to you, our customer.

Here’s how e-autobusiness addresses your TCO challenges with real solutions from system deployment on day one:

1. Day 1…. Crawl, Walk, Run™ Methodology: the Aeros Software Suite is founded on this premise and company philosophy. Years of experience both working in automotive retail and deploying CRM to dealers founded this principle for the Aeros Software Suite. Quite simply it means that we help you every step of the way. Training solutions are tailored to fit your needs, AFTER e-autobusiness professionals have already assessed your training needs.

   Don’t expect to win the marathon, if you buy a pair of running shoes from someone that does not take time to measure your shoe size.

   Each training solution, whether deploying Aeros for the first time, upgrading to a more advanced Edition of Aeros, or simply training some new employees in the future, has been developed to help you Crawl, Walk, Run™. No dealer simply installs real CRM overnight. You need a partner that cares about your success and understands the challenges you will face.

2. You install Aeros…. Personalized Training Packages: unlike many other systems that rely on users to train themselves with automated, online or CD-ROM based tutorials, we believe that system deployment is an opportunity to begin delivering on our promise of ROI (Return of Investment) immediately. ROI is directly affected by how much buy-in your users retain after the initial deployment phase.

   e-autobusiness solves this challenge by offering four personalized, on-site training packages (Bronze, Silver, Gold and Platinum levels). These solutions have been developed to address the needs of different staffing levels in dealerships. Our Bronze Training Solution provides a smaller dealership with an on-site, professional, automotive trainer to provide hands-on training for your new system. While a Platinum Training Solution has been designed for a larger “volume” retailer with a much larger sales force.

   Finally, your automotive trainer works with you to develop the training schedules and exact curriculum based on your needs no matter which solution you select.

3. After Installation… Turn-over happens, and/or users need more training to improve efficiencies, reduce errors, or to address workflow or process needs. E-autobusiness’ virtual learning provides a comprehensive, role-based curriculum of courses delivered via the Web. To make learning about our applications convenient and accessible for all users, administrators, and managers, we offer courses in a variety of self-paced and instructor-led formats.
   • "No Budget"
     1. Free, unlimited Online Training: Self-Paced E-Learning
        

        Our self-paced, online courses for users and administrators cover a variety of topics related to our on-demand solutions. These e-Learning courses are accessible at any time through a Web browser so you can view them wherever and whenever it's convenient.

     2. On Demand, Pre-Recorded Modules: Short, recorded tutorials feature instructors demonstrating key aspects of Aeros Software Suite functionality. Accessible at any time, these modules are a great way to immediately get started using our applications and platform.
        

        To find out more about our growing list of virtual learning offerings, subscribers can log in to the Aeros application and go to the Help & Training page.

   • Optional Extended Maintenance Training Plan: You may elect to have an automotive trainer visit your dealership semi-annually to train your users on any subject matter pertaining to Aeros. The purpose of the maintenance plan is to maximize use of all aspects of the software by your staff, while preventing invasive training fees.

     The plan provides your dealership with 10 training days (two weeks) per year. Use the days all at once or in a series of training visits, depending upon your needs. Typically dealerships elect for two, week-long visits per year, or they opt for quarterly training engagements on-site.

     The plan provides multiple training formats for a retailer to choose from based on the size of the trainee group (classroom training, break-out sessions, one-on-one sessions, etc.), scheduling needs (to minimize sales time away from the floor), and training materials required. The training plan is intended to address employee turn-over/new user training, refresher training for existing users, and advanced training needs as dealership processes change and evolve.

   • KnowledgeBase and Integrated Help: throughout the applications in the Aeros Software Suite all users have access to content-specific help materials. For example, if a new user needs a better understanding about how to log an up, he/she can click a Help icon on the homepage to read directions. No matter what page a subscriber is on in the Aeros Software Suite, the Help button provides directions about that page.

     Also, the Knowledgebase is yet another on-demand resource for more subjective questions about Aeros. A subscriber may access the Knowledgebase through the Help icon at any time to type a question about how to do something. For example, if a subscriber is in the middle of a work flow but cannot remember where to go next, he/she can ask the Knowledgebase.